We work extremely hard to make sure our users can buy their Bitcoin the same day and trust us with their money. While we do everything possible to prevent interruptions, bank holidays can sometimes create delays, and I’m genuinely sorry this impacted you. We truly value your trust and your business, and we would really appreciate the opportunity to earn it back. If you have any questions or need help getting started again, we’re here and happy to help.
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From +19522906835 (6 month ago)
6 month ago
The issue was caused by banking delays during the Martin Luther King Jr. Day federal holiday, which temporarily affected processing outside of our control. As soon as banks reopened, everything was resolved, and transactions are now processing normally.
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From +19522906835 (6 month ago)
6 month ago
I’m truly sorry for the frustration and inconvenience this caused. I know how important timing is when you’re moving money or buying Bitcoin, and I understand why this was upsetting. I want to be very clear that your funds were always safe and never at risk.
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From Crypto (6 month ago)
6 month ago
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